I forgot my password.
You can use the Forgot password link on the login page to retrieve your password.
I forgot my username.
Your username is the email address you used to sign up with.
Account
Delivery
How do I onboard my students?
Onboard Students in Two Steps
- They need to download the free WhatsApp application to their phones or a phone they have permission to use.
- Then they add the Hello PLATO phone number to the WhatsApp contacts. You can send this link or they can just add the number 1-561-448-7076.
- Students can also use this QR Code to connect to Hello PLATO in WhatsApp.
That’s it! They’re ready to start taking Hello PLATO courses.
How do I share my content?
First make sure your students have completed the 2 steps to onboarding.
Then just share the Course Code for your course or quiz, found in your dashboard.
Make sure your course has been published. If it shows as pending, you will need to click on the course name and click the Publish button.
How do I test my content?
You can test the content you’ve created by clicking on the Test Your Content button at the top of your dashboard. Check out this video for more in-depth instruction on viewing your course.
Hello PLATO Builder
Can I delete the course/test?
Yes, you can delete the course or test that you created. You can also unpublish it so that learners no longer have access to it, but it remains in your account.
Formatting Content for WhatsApp
WhatsApp allows you to format text inside your messages.
Italic
To italicize your message, place an underscore on both sides of the text:
_text_
Bold
To bold your message, place an asterisk on both sides of the text:
*text*
Strikethrough
To strikethrough your message, place a tilde on both sides of the text:
~text~
Monospace
To monospace your message, place three backticks on both sides of the text:
“`text “`
How do I add an image, video, or document to my course?
Images and documents can be stored on Google Drive, Google Photos, OneDrive, or Dropbox. The image(s) and document(s) sharing options should be set to share with public or share with “anyone with link”.
In the course creator, select Add Image from the dropdown and paste image link.
In the course creator, select Add Text from the dropdown and paste link to the document you want to share.
Videos should be uploaded to YouTube and set to public.
In the course creator, select Add Video from the dropdown and paste YouTube link.
How do I use the bulk upload template?
Download the bulk upload template here.
Clicking on the column header(s) in the template will give you brief instructions. 
You can also watch this instructional video to learn more about using the bulk upload feature.
Uploading the spreadsheet template doesn't create course(s).
Make sure you are using the supplied bulk upload template found here and that you saved the file in xlsx format. Other formats, such as CSV or XLS will not work.
Reporting
I don't see a result in my reporting dashboard for learner.
If you do not include at least one question in your content, the system cannot determine if a learner completed the content and you will not see a result in your reporting dashboard.
If a learner does not complete all questions in a course or test, you will not receive a score in the dashboard.
